Privacy Policy

This Privacy Policy describes how Eli Buss DBA Seamless Gutter SLAYERS ("we," "us," or "Eli") collects, uses, and protects your personal information when you visit seamlessgutterslayers.com (the "Website") or engage with our services. By using this Website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and property address when you submit a quote request, contact form, or document download request.
• Project Information: Details about your property, service needs, and photos you voluntarily upload.
• Technical Information: Browser type, IP address, device type, pages viewed, and referring URL — collected automatically through standard web server logs and analytics tools.
• Communication Records: Messages sent through WhatsApp, email, or phone calls related to your project.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiry and provide requested estimates
• To schedule and perform gutter installation, repair, and related services
• To communicate about your project (scheduling, updates, follow-up)
• To send requested documents (capabilities statement, insurance certificates)
• To improve our Website and services
• To comply with legal obligations

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes.

3. Legal Basis for Processing

We process your information based on: (a) your consent when you submit forms or contact us; (b) performance of a contract when we provide services to you; and (c) our legitimate business interests in operating and improving our services, provided those interests do not override your rights.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected — typically for the duration of a project plus the warranty period (up to 10 years for The No Lie, Eli Warranty). After that, information is securely deleted or anonymized unless we are required by law to retain it longer.

5. Third-Party Services

We may use the following third-party services that process data on our behalf:

• Google Workspace: Email communications and document management (eli@seamlessgutterslayers.com)
• Cloudflare: Website hosting, security, and CAPTCHA verification
• WhatsApp (Meta): Messaging platform for client communications
• Web Analytics: Anonymous, aggregated website usage data

Each third-party service operates under its own privacy policy. We select services that maintain appropriate data protection standards.

6. Cookies and Tracking

Our Website may use essential cookies required for site functionality. We do not use advertising cookies or cross-site tracking. If we implement analytics, it will be privacy-respecting and aggregate-only. We do not build advertising profiles from your data.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes encrypted communications (HTTPS), secure form processing, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Opt out of any future communications from us

To exercise any of these rights, contact us at eli@seamlessgutterslayers.com. We will respond within 30 days.

9. Tennessee Consumer Protection

This Privacy Policy complies with the Tennessee Information Protection Act (TIPA), effective July 1, 2025. Tennessee residents have the right to access, correct, delete, and obtain a copy of their personal information, as well as the right to opt out of the sale of personal data (we do not sell personal data). To exercise your rights under TIPA, contact us using the information below. We will respond to verified requests within 45 days as required by Tennessee law.

10. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights: